Returns and Refunds
Terms of Promised Returns with no reasons
What is 5-Day Return Guarantee?
The 5-Day Return Guarantee is an after-sales service, including technical support, offered to customers by sellers on third-party platforms.
Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), buyers are eligible to return the purchased product according to this policy and any additional rules set by the third-party platform.
How can I determine if a product qualifies?
Available for Return
The product is eligible for returns when it satisfies the following conditions:
- 1.The seller offers a guaranteed return policy.
- 2.It is in resalable condition as specified by the seller.
- 3.It has been in the warehouse for a maximum of 5 days.
Note: For products with free shipping, the return shipping fee will be the buyer's responsibility.
Instructions for Requesting Return Service
Submit within 5 days
Within 5 days (120 hours) after the order status changes to "Stored in warehouse", you can request a return through your account page. Requests made after the 5-day time frame will not be accepted.
Return Fees
For Unconditional Returns, you will be charged:
- • Shipping cost to the seller
- • Shipping cost from the seller
- • $0.75 USD Service Fee
Note: Even if the seller offered free shipping at the time of purchase, you will be responsible for paying the shipping fee for the first dispatch during a return.
Ensure sufficient funds
Please ensure your account has sufficient funds to cover the return shipping and service fee when requesting the return service.
Note for UK customers: For transactions with UK customers, we will strictly abide by the relevant requirements of the UK Consumer Rights Act 2015 and provide corresponding after-sales service guarantees.
Determining Responsibility for Return
Select a reason based on the actual situation to determine who is responsible for the return.
| Responsible | Situation | Fees |
|---|---|---|
| Customer | I don't want the product anymore | Shipping to seller + shipping from seller + $0.75 service fee |
| Customer | Purchased wrong/extra product | Shipping to seller + shipping from seller + $0.75 service fee |
| Customer | Shipping fee over budget | Shipping to seller + shipping from seller + $0.75 service fee |
| Customer | No quality issue confirmed | Shipping to seller + shipping from seller + $0.75 service fee |
| Seller | Wrong product shipped | Usually free (unless seller insists) |
| Seller | Quality issues | Usually free |
| Others | Damaged during transport | Case by case |
Special Standards for Returns
Frequently Asked Questions
Important Notes
- • The refund total is based on the product price that you actually paid
- • We can only return the product for you when the seller agrees
- • Please make sure there is enough balance in your account to pay for return shipping and service fee
- • Products opened must meet the "Special Standards" for return packaging