Receipt Information

Notices for signing and receiving your parcel

Parcel Return Policy

1

Domestic Security Issues

If a parcel is returned due to domestic security issues, we will contact you and resend it for free.

2

Returns from Abroad

If a parcel is returned from abroad due to reasons such as "unqualified international security", "no sign", "address unknown", or "out for delivery", the recipient is responsible for the redelivery fee.

3

Customs Clearance

Parcels may need to go through customs clearance when arriving in a foreign country. If customs considers the item to be special, the recipient may need to provide invoices or proof of customs clearance. If the recipient fails to provide this information, resulting in the parcel being returned, the recipient will be responsible for paying any customs fees incurred.

Confiscation of Goods

We will verify the material and category of the goods, but we cannot determine if they are genuine or fake. If the goods are determined to be imitation, fake, or sensitive items, and the parcel is confiscated, the recipient is responsible.

Sign-off Notices

Before accepting the goods, check for any obvious differences.

If the parcel has visible damage or breakage, the recipient should check it in front of the postman and make a note or refuse to accept it.

If the parcel is not checked in front of the postman and has damage, keep the original packaging and provide us with the invoice, photos, and other evidence within 2 working days. We will negotiate with the local post office for compensation.

Normal sign-off marks the end of the shipping process and we will not take responsibility after that.

If there is a problem after sign-off, please contact customer service within 72 hours. We cannot assist with cases reported over 72 hours later.

Exemption Clause

  • 1.Claims are only accepted for loss, not damage, of fragile and vulnerable goods, regardless of whether strengthening packaging was used.
  • 2.Dangerous and contraband goods are not included in claims (e.g. compressed gases, flammable liquids, corrosive substances, etc.).

Need Help?

If you have questions about receiving your parcel, our support team is here to help.

Contact Support